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About Us

Website Terms and Conditions

This Website ("the Site") is owned and maintained by NBS Bank Limited ("the Bank"). The following terms and conditions (the "Terms") govern your use of this Site. By using this Site you agree to be bound by these Terms. If you do not agree to these Terms please do not use this Site.

These Terms may be changed at any time, without notice, by the Bank updating this statement. You agree that you will review the Terms on a regular basis and that your continued access to this Site means that you accept any changes made.

Information About Us

NBS Bank is a bank incorporated in Malawi with its main offices at NBS House, Corner Chipembere Highway & Johnstone Roads, Ginnery Corner, Blantyre. P.O Box 32251 Chichiri Blantyre 3. Malawi.

Use of the Site

This Site and the information contained within it is intended for those who access it from Malawi. If you are viewing this Site from outside Malawi you should note that the information contained within it may not be appropriate for use in other places and may not comply with the laws of any territory outside Malawi. Those who choose to access this Site from countries other than Malawi do so at their own risk and are responsible for compliance with local laws.

You are responsible for your own use of the Site.

Accessing our Site

From time to time the Bank may restrict or suspend access to some parts of the Site, or the entire Site without notice in order to carry out repairs or maintenance or to introduce new facilities or to amend any part of its service or for any other reason it considers appropriate.

If you choose, or you are provided with, a user name, pass code, memorable word or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any third party. We have the right to disable any user name, pass code or memorable word, whether chosen by you or allocated by the Bank at any time if in the Bank's opinion you have failed to comply with any of the provisions of these Terms.

The copyright and all other intellectual property rights, existing anywhere in the World, in this Site and all of its contents belong to the Bank. You may not, without the prior written agreement of the Bank, reproduce or adapt any part of this Site other than for the purpose of accessing the Bank's products or services or printing pages for your own personal records.

The Bank's status (and that of any identified contributors) as the authors of material on the Site must always be acknowledged. Except as provided in this paragraph you may not use, distribute, sell, modify, republish or deal in any way with the trademarks, trade names, logos, software or other intellectual property material or content of the Site without the Bank's prior written permission. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations or graphics separately from any accompanying texts.

Use of Information

The contents of any materials posted on this Site are for information purposes only and do not constitute investment, financial or professional advice and no reliance should be placed on the same. Any figures shown on this Site are subject to change.

Our Liability

These provisions should be read carefully as they exclude or limit our legal liability in connection with your use of this Site. Nothing in these Terms shall exclude liability that is not permissible under applicable law, including without limitation, for death or personal injury, or for fraudulent misrepresentation.

Nothing in these Terms shall exclude or limit or restrict our duties and liabilities to you under the Financial Services Act 2010, Banking Act, 2009 and other financial services laws or any conduct of business rules which we are bound to comply with.

These terms and conditions do not apply to or affect our liability to you in respect of any Account opened by you using this Site and our liability to you in respect of such Account is governed by our Terms and Conditions.

The Bank has taken all reasonable steps to ensure the accuracy and completeness of the content of the Site. Save as set out in our Terms and Conditions the Bank accepts no responsibility arising out of the use of or access to or inability to use or results of the use of this Site nor for any errors or omissions contained in this Site nor if this Site is unavailable at any time or for any period. The Bank shall not be responsible for any direct or indirect:

  • financial losses (including without limitation loss of income, revenues, data, profits, contracts, use, opportunity, business or anticipated savings);
  • loss of goodwill or reputation;
  • any loss or damage we could not reasonably have expected to foresee or reasonably have expected to occur, which you may suffer and which arises out of or in connection with your use of or access to or inability to use or the results of your use of this Site.

Access to and use of this Site is at your own risk and the Bank does not guarantee that the use of this Site or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. The Bank accepts no responsibility in respect of losses or damages arising out of changes made to the content of this Site by unauthorised third parties.

To provide increased value to users of this Site the Bank may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that as you have chosen to enter the linked website the Bank is not responsible for the availability of such third party sites or resources and does not review or endorse and shall not be responsible or liable, directly or indirectly for (i) the privacy practices of such websites, (ii) the content of such websites including any advertising, products, goods or other materials or services on or available from such websites or resources or (iii) the use that others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by or in connection with the use of or reliance on any such advertising, products, goods or other materials or services available on such third party websites or resources.

Transmission of Information is at your Risk

The Bank cannot guarantee that the transmission of information or messages sent over the internet is completely secure as there is a possibility of interception at all times. Any transmission is at your own risk.  The Bank shall not be responsible for any loss, damages or costs whatsoever which you suffer or incur in connection with or arising out of any transmission of information or message sent by you to the Bank over the internet or the alteration, interception or misuse of such information. Once the Bank has received your information or message the Bank will use strict procedures and security features to try to prevent unauthorised access.

It is your responsibility to keep security information, such as PIN numbers or passwords, secure at all times. The Bank will never ask you for this information and you should not disclose it to any third parties. If you receive any email or other request for such information you should delete it immediately and should not respond. If you think you may have disclosed any security information you must advise the Bank immediately.

Information about you and your visits to our Site

The Bank processes information about you in accordance with its Privacy Policy. By using our Site, you consent to such processing and you agree that all information provided by you is accurate.

Viruses, Hacking and Other Offences

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence. The Bank will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

The Bank will not be responsible for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

Disputes

Any dispute rising from the use or content of this Site shall be governed by the laws, and subject to the exclusive jurisdiction of the Courts of Malawi.

How to Contact the Bank

If you have any concerns about this Site or want to make a complaint please call us on 265 1 876 222 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at:

The Chief ExecutiveOfficer

NBS BANK LTD

P.O. BOX 32251,

CHICHIRI

BLANTYRE 3

Thank you for visiting our Site.

PRIVACY POLICY

NBS BANK LTD ("We") is committed to ensuring that Your Information is used properly and is kept securely.

This Privacy Policy (together with the terms and conditions set out in the [Terms of Use] section of our website and any other documents referred to in it) sets out the basis on which any information we collect from you, or that you provide to us, will be processed by us.  Please read the following  carefullytounderstandourviewsandpracticesregardingYourInformationandhowwewilltreatit.

By submitting Your Information to the NBS BANK LTD Site ("the Site) (whether during the registration process or when posting your own content or otherwise using our on-line services), you are consenting to the processing of Your Information by us and our agents in accordance with this Privacy Policy.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following information about you ("Your Information"):

  • Information that you provide by filling in forms on our Site. This includes information you provide when you apply for an account with us or for any of our other products and services and when you register for and use our online services. We may also ask you for information if you report a problem with our Site or if you contact us and request assistance when using our Site.
  • The contents of any correspondence you send us.
  • Details of transfers to and from your accounts.
  • Details of your visits to our Site including, but not limited to, traffic data, location data, web logs and other communication data, whether this is required for our own purposes or otherwise and the resources that you access.
  • Information obtained from you or third parties such as employers, joint account holders, credit reference agencies, fraud prevention agencies or other organisations when you apply for an account with us or for any of our other products or services or which you or they give to us at anytime.

IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available your IP address,  operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Site and to deliver a better and more personalised service. They enable us:

  • To store information about your preferences, and so allow us to customise our Site according to your individual interests.
  • To make it easier for you to logon and use the Site during future visits.

You may refuse to accept cookies by activating the setting on your internet browser which allows you to refuse the setting of cookies. Please refer to your internet browser's help section for specific instructions. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site.

Please note that our advertisers may also use cookies, over which we have no control.

For more information about cookies (including how to set your browser to reject cookies) please visit the website set up by the Interactive Advertising Bureau (Europe) at www.allaboutcookies.org

WHERE WE STORE YOUR INFORMATION

All information you provide to us is stored on our secure servers. Any payment transactions will be similarly secure. Where we have given you (or where you have chosen) a user name, passcode and memorable word which enables you to access certain parts of our Site, you are responsible for keeping this user name, passcode and memorable word confidential. You must not to share these  with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect Your Information, we cannot guarantee the security of Your Information transmitted to our Site; any transmission is at your own risk. Once we have received Your Information, we will use strict procedures and security features to try to prevent unauthorised access.

HOW WE USE YOUR INFORMATION

We use Your Information in the following ways:

  • To ensure that content from our Site is presented in the most effective manner for you and for your computer.
  • To process your application for and set up your accounts and to process your application to use our on-line services.
  • To manage your accounts.
  • To give you statements and to provide you with services available through our Site including the service, which enables you to manage your accountson-line.
  • To verify your identity and make financial risk assessments including anti money laundering checks and for crime and fraud preventionpurposes.
  • To meet our regulatory compliance and reporting obligations.
  • To provide you or permit selected third parties to provide you with information, products or services that you request from us or which we or they consider may be of interest to you, where you have consented to be contacted for such purposes.
  • To carry out our obligations in respect of the provision of your accounts and the provision of our on-lineservices.
  • To enforce any of our rights against you.
  • To enable us to carry out assessment and analysis (including credit and/or behaviour scoring, market and product analysis).
  • To develop and improve our services to you and notify you about changes to our services.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of Your  Information to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

DISCLOSURE OF YOUR INFORMATION

We may disclose Your Information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose Your Information to the prospective seller or buyer of such business or assets and we will ensure thattheprospectivesellerorbuyertreatsYourInformationasconfidential.
  • If a third party acquires NBS Bank LTD or substantially all of its assets, in which case information held by NBS Bank about its customers will be one of the transferred assets. We will ensure that the third party treats Your Information as confidential.
  • If we are under a duty to disclose or share Your Information in order to comply with any legal or regulatory obligation, or as part of legal proceedings,or in order to enforce or apply our

Terms and Conditions which apply to your accounts or to protect the rights, property, or  safety of State Bank of India, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

  • If we use third parties to process Your Information on our behalf, for example, we use third parties to host the Site and to maintain our IT systems. Where we use third parties to process Your Information on our behalf we will ensure that they have adequate security measures in place to safeguard Your Information.
  • When you have consented to be contacted for such purposes, we will disclose Your Information to carefully selected third parties for marketing purposes so that they can contact you about products or services that they think may be of interest to you.
  • The third parties may include credit reference and fraud prevention and law enforcement agencies and identity and address verification agencies who may record and use Your Information and disclose it to other organisations for debt tracing, fraud and money laundering prevention purposes.

YOUR RIGHTS

You have the right to ask us not to process Your Information for marketing purposes.  We will only  use Your Information for such purposes where you have consented to this. If you do not want to receive any marketing information from us and you wish us to stop using Your Information for marketing purposes, please contact us This email address is being protected from spambots. You need JavaScript enabled to view it.

If you would like to update or amend Your Information, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

ACCESS TO INFORMATION

You have the right to request a copy of Your Information and to have any inaccuracies corrected. We will ask for confirmation of identity before we disclose any of Your Information and may charge an administration fee to meet our costs in providing you with details of the information we hold about you. Please address requests to This email address is being protected from spambots. You need JavaScript enabled to view it.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our Privacy Policy in the future will be posted on this page. It is important that you review this Privacy Policy regularly to ensure that you are aware of any updates.

CONTACTING US

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to This email address is being protected from spambots. You need JavaScript enabled to view it.

EAZYBANK ONLINE Terms and Conditions

1)    GENERAL DESCRIPTION OF AGREEMENT

 

  1. WHAT THIS AGREEMENT COVERS

This Agreement between you and NBS Bank Limited (also referred to as NBS Bank herein) governs the use of our Online Banking service. This service permits NBS Bank customers (consumers, sole proprietors, and other business customers) to perform a number of banking functions on accounts linked to the service through the use of a personal computer or a mobile device. “You” and “your” refer to the NBS Bank customer that has enrolled in Online Banking. “We,” “us” and “our” refer to NBS Bank.

The purpose of this Agreement is to inform you of your rights as well as the features, functionality, and appropriate uses of Online Banking.

 

  1. ACCEPTING THE AGREEMENT

When you use Online Banking, you agree to the terms and conditions of this Agreement.

  1. RELATION TO OTHER AGREEMENTS

Your use of Online Banking may also be affected by the other agreements between you and us for your deposit or other linked accounts. When you use Online Banking, you are governed by this Agreement as well as the agreements that you already have with us for any account linked to Online Banking. You should review those agreements for any applicable fees, availability of deposits, limitations on the number of transactions that you can make, and other restrictions that may impact your use of Online Banking. This Agreement will control if there is a conflict.

  1. LIMITATION OF SERVICE

We have the right to revoke or refuse access to, or terminate Online Banking at any time, without cause or notice. If we do, you understand that any scheduled transactions if any, will not be made. You will be denied the use of Online Banking if you do not enter the correct logon information. There is a limit on the number of failed logon attempts and your access to Online Banking will be suspended if you exceed these limits.

  1. DEFINITIONS

As contained in the prepared form.

  1. SERVICES FEES

We do not charge a fee per transaction made through Online Banking at this time. However, you are encouraged to check the banks tariffs schedule for monthly service fees. There are also additional charges when accessing services offered through Online Banking, such as stopping payment of a check, transferring funds to other banks. Please see our Personal Deposit Account Fee Schedule for our standard fees and charges. Bank’s charges change from time to time and you are advised whenever changes are effected.

2)    II. ONLINE BANKING SERVICES

  1. GETTING STARTED

To use Online Banking through a personal computer you must have:

  • A computer equipped with a modem and Internet access through an Internet service provider.
  • Online Banking logon credentials.

Or to use Online Banking through a mobile device you must have:

  • a phone that has an internet connection.
  • Fill an application form at your Service Centres to register for the service
  1. USING ONLINE BANKING

The following are the services that you will be able to access through NBS EazyBank online.

Service

Service Features Details

Voice Airtime

  • You will be able to top up Airtel and TNM units
  • You will be able to buy MTL voucher  units

Data Bundles

  • You will be able to buy Access and EWimax(TNM) data bundle vouchers

My Account

  1. Send Money

 

  1. Balance enquiry

 

  1. Mini statement

 

  1. Cheque book request

 

  1. Stop Payment

 

  1. Lost ATM Card

 

 

 

  1. Apply for Banker’s cheque

 

 

 

  1. Apply for fixed deposit

 

  • Customer can send money to NBS account holder, NBS Customer phone number and other banks
  • Be able to enquire balances for their registered accounts

 

  • Be able to view 20 transactions

 

  • Customers will be able to request cheque books online and the request will be emailed to their Service Centres
  • They will be able to send stop payment request through service centre enquiries email.

 

  • Be able to report their lost ATM card

 

 

  • Customers will be able to apply for bank cheque and the request will go to Service Centre enquiries email.

 

 

  • Customers will be able to apply for fixed deposit and the request will go to Service Centre enquiries email

 

 

 

Cardless ATM cash withdrawal

  • Customers will be able to send money to any phone number and recipient will receive a token number which will be used as a PIN to withdraw cash from our ATM

Bill Payment

Some of the bill payment customer will be able to pay are as follows;

  • Blantyre Water Board
  • ESCOM Postpaid
  •  Buy ESCOM prepaid units
  •  MASM subscription
  • ZUKU subscription

Forex rates

 

  • Be able to check daily forex rates

Customer service

  • Be able to contact our customer service

Settings

  • Be able to change their passwords

 

  1. USING YOUR PASSWORD

Your Password acts as your signature as the owner and sole user of the User ID for your personal Online Banking service. Your Password is an identification code that is personal and confidential. The use of the Password with the service is a security method by which we are helping you to maintain the security of your account(s). Therefore, YOU AGREE THAT YOU WILL NOT DISCLOSE YOUR PASSWORD TO ANYONE AND THAT YOU WILL TAKE ALL REASONABLE PRECAUTIONS TO ENSURE THAT NO ONE ELSE LEARNS YOUR PASSWORD. YOU AGREE THAT IF YOU GIVE YOUR PASSWORD TO SOMEONE ELSE TO USE OR ALLOW THEM TO ACCESS THE SERVICE, YOU ARE AUTHORIZING THEM TO ACT ON YOUR BEHALF AND YOU WILL BE RESPONSIBLE FOR ANY USE OF THE SERVICE BY THEM UNTIL YOU TELL US THAT YOU HAVE REVOKED THIS AUTHORIZATION.

You agree to: 1) keep your User ID and Password secure and strictly confidential; 2) immediately notify us of any change in status, or authority, of any authorized signer on record with the bank; and 3) immediately notify us and select a new User ID or Password if you believe your User ID or Password may have become known to or used by an unauthorized person. The bank will have no liability to you for any unauthorized payment or transfer made using your User ID or Password that occurs before you have notified us of possible unauthorized use and we have had a reasonable opportunity to act on that notice. We may suspend or cancel your use of Online Banking without notice from you if we suspect your User ID or Password is being used in an unauthorized or fraudulent manner.

Our ability to deliver your payment in a timely manner is dependent upon specific Biller requirements and accounts receivable processing times. We recommend that you schedule bill payments at least four (4) business days prior to your Due Date.

  1. ONLINE BANKING GUARANTEE

OUR GUARANTEE: When you use Online Banking with NBS Bank, your money is protected against any online fraud or losses and we guarantee your bills are paid on time.

100% Online Protection. You are protected against unauthorized online transactions as long as you check your statement and notify us of any unauthorized activity promptly.

NBS Bank also guarantees that your bills will be paid on time and according to your instructions. We’ll reimburse you for any late fees if we make an error in processing your payments. Your bills go where they need to go, and arrive when they need to, guaranteed. This does not include any delay caused by a Biller’s failure to post your payment in a timely manner.

  1. ONLINE BANKING LIMITATIONS

Bill Pay payments can be made in any amount.

The limits for transfers are K500,000 per day per account.

Any payments or transfers that you wish to pay through Online Banking must be to a Biller or other recipient located in the Republic of Malawi. We reserve the right to restrict categories of Billers or other recipients to whom payments may be made using the service. You should not use Online Banking to make:

a)    Tax payments.

b)    Court-ordered payments.

c)    Payments to settle securities transactions.

d)    Satisfaction of loan-payoff amounts.

e)    Timeshare payments.

If you choose to use the Online Banking service to make these payments, such payments must be scheduled at your own risk. In no event will we be liable for any claims or damages resulting from your scheduling of these types of payments. THE ONLINE BANKING GUARANTEE DOES NOT APPLY TO ANY OF THESE TYPES OF PAYMENTS.

Participation by Billers. Occasionally a Biller may choose not to participate in BillPay, or may require additional information before accepting payments. We will work with these Billers to encourage them to accept an electronic or check payment from the bank. If we are unsuccessful, or if we determine that the Biller cannot process payments in a timely manner, we may decline future payments to this Biller. In the unlikely event that this occurs, we will send you a notice.

  1. CANCELING PAYMENTS MADE THROUGH BILLPAY

You cannot cancel a bill payment once it has begun processing or has posted to your account, although bill payments that are still pending may be canceled or modified.

3)    OTHER TERMS AND CONDITIONS

  1. SERVICE HOURS AND AVAILABILITY

Online Banking services are available 365 days a year and 24 hours a day, except during system maintenance and upgrades. Mobile Banking availability depends on the wireless network you use and may not always be available depending on your location.

 

  1. CANCELING YOUR ONLINE BANKING SERVICES

Your Online Banking services remain in effect until they are terminated by you or by us. You may cancel your service at any time by notifying us of your intent to cancel in writing, or by calling Online Banking Customer Service at (insert contact details) and this should be confirmed in writing within 24 hours. This cancellation applies to your Online Banking services only and does not terminate your NBS Bank accounts.

  1. CHANGES TO AGREEMENT

We may change the terms of this Agreement at any time. We will notify you of the changes as required by law. Your use of Online Banking, including any new or additional service, after the effective date of the change will constitute your acceptance of and agreement to the change.

We may terminate your participation in Online Banking services for any reason, including inactivity, at any time. We will try to notify you in advance, but we are not obligated to do so.

  1. COMMUNICATIONS

You agree that we may send, by electronic communication, any information required to be sent to you in writing under the applicable laws. Electronic mail (e-mail) is not a secure method of communication and we recommend that you do not send confidential information by e-mail.

  1. COMMUNICATING WITH YOU

From time to time, NBS Bank may send you e-mail communications relating to Online Banking products, features, services, and activation programs. We may also send you service related or account-specific e-mails and EazyAlerts.

If your e-mail address changes or if you wish to opt out of non-service related communications, please update your e-mail address within Online Banking, or visit www.nbs.mw

 

  1. CONTACT BY NBS BANK OR AFFILIATED PARTIES

No NBS Bank employee, nor any company affiliated with NBS Bank, will contact you via e-mail or phone requesting your Online User ID and/or Password. If you are contacted by anyone requesting this information, please contact us immediately.

 

  1. DISCLOSURE OF ACCOUNT INFORMATION

We shall disclose information to third parties about your account(s) or the transactions you make:

1)    Where it is necessary to complete transactions or investigate transaction errors and verify transactions.

2)    Where we have a third party provide services on our behalf.

3)    In order to verify the existence and standing of your account(s) with us upon the request of a third party, such as a credit bureau, merchant or Biller.

4)    In accordance with your written permission.

5)    In order to comply with court orders or government or administrative agency summonses, subpoenas, orders, examinations and escheat reports.

 

  1. GOVERNING LAW

The terms and conditions of this Agreement are governed by and construed in accordance with the laws of the Republic of Malawi.

4)    ADDITIONAL PROVISIONS

 

  1. IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSACTIONS.

If you think your statement is wrong or if you need more information about an Online Banking transaction listed on the statement, call us on 01 876 222, or write us at NBS Bank Limited, Attention: E-Banking officer  as soon as you can. We must hear from you no later than thirty (30) days after we sent you the FIRST statement on which the problem or error appeared. You must provide us with all of the following information:

1)    Your name and account number.

2)    A description of the error or the transaction you are unsure about, explaining as clearly as you can why you believe it is an error or why you need more information.

3)    The Malawi Kwacha amount of the suspected error.

If you tell us verbally, we may require that you send your complaint or questions in writing within ten (10) business days to the above address.

We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If more time is needed, it may take up to forty-five (45) days to investigate your complaint or question.

  1. LIABILITY FOR UNAUTHORIZED TRANSACTIONS

If you believe your Password has been lost, stolen, or compromised or that someone has transferred or may transfer money from your account without permission, call 01 876 222 or write to us at NBS Bank Limited, P O BOX 32251, CHICHIR, BLANTYRE 3

If you telephone us, we may require that you send us written confirmation of your notice to be received by us within ten (10) business days of your phone call. You agree to cooperate with us in the investigation of any claim or dispute and provide us with information and documentation as may be necessary in order to assist us in resolving your claim or dispute.

  1. OUR LIABILITY FOR FAILURE TO COMPLETE AN ELECTRONIC FUND TRANSACTION

If we fail to complete a transaction on time or in the correct amount, when properly instructed by you, we will be liable for certain damages proximately caused by our failure unless:

1)    There are insufficient funds in your account to complete the transaction through no fault of ours or the account has been closed.

2)    The funds in your account are unavailable.

3)    The funds in your account are subject to legal process.

4)    The transaction you request would exceed the funds in your account plus any available overdraft credit.

5)    Your Password has been reported lost or stolen or your service privileges have been suspended.

6)    We have a reason to believe that the transaction requested is unauthorized.

7)    The failure is due to an equipment breakdown, which you knew about when you started the transaction.

8)    The failure is due to a loss of power or Internet connectivity during your session where you were not provided, or did not record, your transaction confirmation number.

9)    The failure was caused by an act of God, fire or other catastrophe, or by an electrical or computer failure or by another cause beyond our control.

10)You attempt to complete a transaction using the service which is not a permissible transaction.

11)The transaction would exceed security limitations on the use of the service.

12)You have not given us complete information or properly followed our procedures on how to complete a transaction.

There may be other exceptions in other agreements between us. In any case, we shall only be liable for actual proven damages if the failure to make the transaction resulted from a bona fide error despite our procedures to avoid such errors.

LIMITATION OF OUR LIABILITY UNLESS OTHERWISE REQUIRED BY LAW: EXCEPT AS OTHERWISE NOTED HEREIN, WE WILL NOT BE RESPONSIBLE FOR ANY LOSSES OR DAMAGES FROM THE USE OF THE SERVICES DESCRIBED IN THIS DISCLOSURE STATEMENT AND THE SERVICE AGREEMENT, INCLUDING DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL LOSSES OR DAMAGES. WE WILL NOT BE RESPONSIBLE FOR ANY LOSSES OR DAMAGES FROM THE USE OF THE SOFTWARE OR THE EQUIPMENT YOU USE TO ACCESS THE SERVICE INCLUDING DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL LOSSES OR DAMAGES.

WE WILL ALSO NOT BE RESPONSIBLE FOR ANY TRANSFER OF FUNDS THE PRIMARY PURPOSE OF WHICH IS THE PURCHASE OR SALE OF SECURITIES OR COMMODITIES REGULATED BY THE SECURITIES AND EXCHANGE COMMISSION OR THE COMMODITY FUTURES TRADING COMMISSION.

5)    ADDITIONAL PROVISIONS APPLICABLE ONLY TO BUSINESS ACCOUNTS

  1. WHO MAY SIGN UP FOR AND USE THE ONLINE BANKING SERVICES

Online Banking may only be requested and used by the authorized signers of the business. Authorized signers are those individuals who have been appointed to act on behalf of the business and whose names and signatures are on the physical signature card. Each authorized signer may only access those accounts on which he or she is an authorized signer.

  1. PROTECTING YOUR USER IDENTIFICATION AND PASSWORD

You agree to: 1) keep your User ID and Password secure and strictly confidential; 2) immediately notify us of any change in status, or authority, of any authorized signer on record with the bank; and 3) immediately notify us and select a new User ID or Password if you believe your User ID or Password may have become known to or used by an unauthorized person. The bank will have no liability to you for any unauthorized payment or transfer made using your User ID or Password that occurs before you have notified us of possible unauthorized use and we have had a reasonable opportunity to act on that notice. We may suspend or cancel your use of Online Banking without notice from you if we suspect your User ID or Password is being used in an unauthorized or fraudulent manner.

  1. COMMUNICATIONS

You agree that we may send notices and other communications to the current address shown in our records. You further agree that NBS Bank LTD will not be responsible or liable to you in any way if information is intercepted by an unauthorized person, either in transit or at your place of business.

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