Frequently Asked Questions

Kindly note that the requirements are a letter of undertaking from employer, 3 recent payslips, Utility bill and a valid National ID.

Kindly note that the requirements are a letter of undertaking from employer, 3 recent payslips, a valid National ID and loan balance confirmation letter from your current Bank.

Kindly note that the requirements are a letter of undertaking from employer, 3 recent payslips, and a valid National ID.

Kindly note that you can access Kachangu online loan if you are a salaried account holder

and in possession of National ID. You can apply online through EazyMobile/EazyApp or using the application link  https://instant-loan.nbs.mw/

Kindly visit the nearest service centre with your National ID to access the loan schedule.

Kindly note that Kachangu loan is credited within 10 minutes after completing the application process.

Kindly note that all things in order, turnaround time is 3 working days.

Kindly note that the base lending rate is set by the Reserve Bank of Malawi, changes to the base rate affect the interest rate for customer loans.

Kindly note that maximum amount that can be accessed is 15 million. The amount depends on the salary.

Kindly visit the nearest Service Centre with proof of income (Payslip), Proof of residence (Utility bill) and a valid National ID.

Visit the nearest Service Centre with a valid National ID for registration on EazyMobile.

With EazyMobile, you can send funds to any beneficiary phone number. The beneficiary will receive credentials and will be able to create an NBS EazyWallet profile by dialling *322#. The beneficiary can make payments or access the funds on the ATM through a cardless transaction.

You can withdraw money on the ATM without using an ATM card if you are registered on EazyMobile. You are required to select “Cardless withdraw” on the EazyMobile menu and input amount. You will be provided with one time PIN which expires after 5 hours. On the ATM, you are required to select ‘’Cardless withdraw’’ where you will be prompted to input your phone number, one time PIN and amount to withdraw.

Visit the nearest Service Centre with a valid National ID for a SIM swap application.

Please contact the call centre and provide your account number, card number, amount involved, location of the ATM and date of transaction.