NBS Bank plc has intensified activities designed to express gratitude and strengthen the bond between the Bank and its customers as the Malawi Stock Exchange listed commercial bank celebrates Customer Service month in October.<\/p>\n
The Bank\u2019s Head of Marketing and Customer Experience, Tamanda Ng\u2019ombe, said the Bank underscores its unwavering commitment to a customer-first approach and appreciation for internal and external customers.<\/p>\n
Ng\u2019ombe said that during the first week customers had the opportunity to engage with Service Centre Managers in conversations about their banking experiences, fostering a sense of personal connection.<\/p>\n
\u201cThe customer engagement activities allowed customers to meet with the management of each service centre they visited, reinforcing the Bank\u2019s appreciation for their loyalty. These interactions demonstrated that the Bank genuinely cares about its customers\u2019 well-being and values their business,\u201d said Ng\u2019ombe.<\/p>\n
She further said the Bank continues to shine on customer service excellence, re-enforcing the Bank\u2019s dedication to its customers who are invaluable assets in a competitive market.<\/p>\n
\u201cThroughout the second week, NBS Bank further solidified its commitment to exceptional customer service through its pledge wall initiative. Staff members within the Bank made pledges, promising to uphold the highest service standards, not just during Customer Service Month, but throughout the entire year. This commitment extends beyond external customers; it acknowledges that staff members are also customers to each other, emphasizing the importance of internal customer service,\u201d explained Ng\u2019ombe.<\/p>\n
An NBS Bank customer, Madalitso Masina, who runs a hardware shop in Salima said in an interview he is satisfied with how the Service Centre is attending to customers.<\/p>\n
\u201cWe are getting better services than before; the Bank is now responding to queries faster even when there are long queues,\u201d said Masina.<\/p>\n
Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. It is celebrated annually during the first full week in October. NBS Bank has taken it a step further to celebrate customer service for the whole month of October.<\/p>\n
Source: https:\/\/www.247malawi.com\/nbs-bank-in-customer-service-celebration<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" NBS Bank plc has intensified activities designed to express gratitude and strengthen the bond between the Bank and its customers as the Malawi Stock Exchange listed commercial bank celebrates Customer Service month in October. The Bank\u2019s Head of Marketing and Customer Experience, Tamanda Ng\u2019ombe, said the Bank underscores its unwavering commitment to a customer-first approach<\/p>\n","protected":false},"author":1,"featured_media":4616,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[122],"tags":[],"class_list":["post-5155","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"publishpress_future_action":{"enabled":false,"date":"2026-05-21 18:49:07","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category"},"_links":{"self":[{"href":"https:\/\/nbs.mw\/test\/wp-json\/wp\/v2\/posts\/5155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nbs.mw\/test\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nbs.mw\/test\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nbs.mw\/test\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nbs.mw\/test\/wp-json\/wp\/v2\/comments?post=5155"}],"version-history":[{"count":3,"href":"https:\/\/nbs.mw\/test\/wp-json\/wp\/v2\/posts\/5155\/revisions"}],"predecessor-version":[{"id":5158,"href":"https:\/\/nbs.mw\/test\/wp-json\/wp\/v2\/posts\/5155\/revisions\/5158"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nbs.mw\/test\/wp-json\/wp\/v2\/media\/4616"}],"wp:attachment":[{"href":"https:\/\/nbs.mw\/test\/wp-json\/wp\/v2\/media?parent=5155"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nbs.mw\/test\/wp-json\/wp\/v2\/categories?post=5155"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nbs.mw\/test\/wp-json\/wp\/v2\/tags?post=5155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}