FAQs

How to get Registered on EazyMobile

Visit your nearest NBS Bank Service Centre to fill in EazyMobile Registration application form with the phone number which was…

Visit your nearest NBS Bank Service Centre to fill in EazyMobile Registration application form with the phone number which was registered in our system on account opening. You will also be required to present a valid ID.

Inquiry on EazyMobile Pin Reset

Visit your nearest NBS Bank Service Centre to fill in EazyMobile Pin Reset form. You will also be required to…

Visit your nearest NBS Bank Service Centre to fill in EazyMobile Pin Reset form. You will also be required to present a valid ID.

Inquiry on Interbank Transfer Transactions.

Register on EazyMobile or Internet Banking; or Download NBS Bank EazyApp from your Google or Apple  store to make Interbank…

Register on EazyMobile or Internet Banking; or Download NBS Bank EazyApp from your Google or Apple  store to make Interbank Transfers on your mobile phone or PC.

How does Interbank Transfer Work

Settlement of transfers from NBS Bank to other Banks or vice versa  is done within 24hrs for any transfer made…

Settlement of transfers from NBS Bank to other Banks or vice versa  is done within 24hrs for any transfer made on Monday - Friday before 2pm. Take note no settlements are done during the weekend. Kindly note that transfer between NBS Bank account holders are effective immediately

Inquiry on Employer's supported Loan Applications

The Following are the requirements: 3 latest payslips, National ID, Letter of Undertaking from Employer & latest Utility Bill with…

The Following are the requirements: 3 latest payslips, National ID, Letter of Undertaking from Employer & latest Utility Bill with a turnaround time of 3 working days upon satisfactory submission of documentation

Inquiry on Airtel Money Intergration

Customers Phone Number should be registered on Airtel Money and application forms can be accessed at their nearest NBS Bank…

Customers Phone Number should be registered on Airtel Money and application forms can be accessed at their nearest NBS Bank Service Centre. Thereafter a request to link Airtel Money to your account can be made

Inquiry on Account Opening

The Following are the requirements: Proof of income i.e.latest payslip,Proof of Identity i.e.National ID,& Proof of Residence i.e latest Utility…

The Following are the requirements: Proof of income i.e.latest payslip,Proof of Identity i.e.National ID,& Proof of Residence i.e latest Utility Bill or Letter from the Chief to be brought to any NBS Bank Service Centre. You will also be required to draw a map of your resident location if other proof of residence is not available

What is a Cardless Transaction

It is a Transaction that allows the customer to withdraw money from any NBS Bank ATM without using an ATM…

It is a Transaction that allows the customer to withdraw money from any NBS Bank ATM without using an ATM card.
These are the steps: How to create (1) Dial *322# (2) Select 3(cardless withdraw) (3)Select Source Account (4)Enter Beneficiary phone number (5)Enter Beneficiary name (6) Enter Amount (7)Confirm Transaction .How to cash out on the ATM (1)Select cardless withdraw on the ATM (2)Enter Beneficiary phone number (3)Enter one time pin (4)Enter Amount (5)Transaction Complete

Inquiry on how Cardless Transaction works

Customers registered on EazyMobile can transfer money to any TNM or Airtel Number. The receipient will receive a message with…

Customers registered on EazyMobile can transfer money to any TNM or Airtel Number. The receipient will receive a message with an authorisation code to transact on any NBS Bank ATM.

Inquiry on Cardless pin expiry time frame

The Authorisation code Expires after 5 hours of inactivity and funds are automatically reversed to the sender's account.If the reversal…

The Authorisation code Expires after 5 hours of inactivity and funds are automatically reversed to the sender's account.If the reversal fails call on our call centre help line 322 or whatsapp on 0888322322 to log a complaint.

What are Bundle fee charges

This is a monthly charge on Current & Savings Accounts that allows customers to access free SMS  alerts, EazyMobile and…

This is a monthly charge on Current & Savings Accounts that allows customers to access free SMS  alerts, EazyMobile and ATM transactions.

What are Visa fee Charges

These are Annual subscription fees for the use of a VISA Debit card.Customers can opt for monthly fee or once…

These are Annual subscription fees for the use of a VISA Debit card.Customers can opt for monthly fee or once off deduction.

Inquiry on ATM reversal time frame & process

Claims on Failed NBS Bank ATM & POS transactions take 24 hours. Claims on other banks take 3 working days.If…

Claims on Failed NBS Bank ATM & POS transactions take 24 hours. Claims on other banks take 3 working days.If the reversal hasn’t been done visit any nearest NBS Bank Service Centre to fill a reversal form for further assistance.

Inquiry on ATM Pin replacement

Visit your nearest NBS Bank Service Centre to fill in Pin Replacement form,After the form has been filled the process…

Visit your nearest NBS Bank Service Centre to fill in Pin Replacement form,After the form has been filled the process takes 24hours.

Inquiry on Pafupi Account Upgrade

Visit your nearest NBS Bank Service Centre with the Following  Documents: Proof of income i.e.latest payslip,Proof of Identity i.e.National ID,&…

Visit your nearest NBS Bank Service Centre with the Following  Documents: Proof of income i.e.latest payslip,Proof of Identity i.e.National ID,& Proof of Residence i.e latest Utility Bill or Letter from the Chief.

Inquiry on Visa Card Application

Visit your nearest NBS Bank service centre to fill in Visa Card Application forms.

Visit your nearest NBS Bank service centre to fill in Visa Card Application forms.

Inquiry on Escom token delays after purchase

Contact our customer call center(322) or visit your nearest NBS Bank  Service Center or token re-print on EazyMobile.

Contact our customer call center(322) or visit your nearest NBS Bank  Service Center or token re-print on EazyMobile.

Inquiry on GOTV/DSTV Payments

Contact our customer call center(322) or visit your NBS Bank nearest service center.

Contact our customer call center(322) or visit your NBS Bank nearest service center.

Inquiry on Bank Opening & Closing Hours

Monday to Friday from 8am-4pm  except  selected service centres (Blantyre, Zomba, Lilongwe and Mzuzu which close at 6pm). On Saturdays…

Monday to Friday from 8am-4pm  except  selected service centres (Blantyre, Zomba, Lilongwe and Mzuzu which close at 6pm). On Saturdays all Service centres open from 8am to 11am & on Sundays the following service centres (Chichiri, Lilongwe and Mzuzu Agribusiness) open from 9am to 1pm .

What is Eazy Wallet

It is a Digital Channel that caters mainly to customers who do not have NBS Bank accounts but would like…

It is a Digital Channel that caters mainly to customers who do not have NBS Bank accounts but would like to do various online transactions. It has features like, funds tranfers, airtel money, TNM Mpamba, Airtime topup, bill payments and cardless transactions. These are the steps: (1) Dial *322#  (2) Select 4 for "Send to Wallet (3) Select 1 for NBS Wallet (4)Enter recepient Cell Number (5)Enter recepient name (6) Enter amount to send.

Coronavirus (COVID-19) Update

NBS Bank plc would like to assure all customers that it has business continuity plans that are in place to ensure an appropriate response to any situation that can cause a distruption to the business, including the COVID-19 Outbreak.

 
Read More